It started on the street - in conversation with Jon Lyons, the face to face expert and evangelist

Resilience from street fundraising:

"What you put up with when you're out there in the field , I honestly think that it builds you so much resilience that you can pretty much survive just about anything."

Active listening:

"A lot of people in all aspects of their life are literally just waiting for their turn to speak. But when you're actively listening, you're more engaged — and when you're more engaged, people notice that and it becomes more organic and less transactional."

Face-to-face fundraising as a skill:

"Face-to-face fundraising in its raw form is marketing and communication. They're learning by doing — in the most raw, grittiest way possible."